Question 1

What is Jafra-Pal.com Mission Statement?

Accepted Answer

Through its commitment to preserving and promoting Palestinian culture and heritage, Jafra-Pal is raising awareness about Palestinian culture and identity, and helping to counter negative stereotypes and narratives about Palestinians and contributing to a greater understanding and appreciation of their history and traditions.

Question 2

How do I contact you?

Accepted Answer

For your questions or concerns, we can be reached from 9 AM to 5 PM (EST),
Monday through Friday. Email us at Jafra-Pal@gmail.com for further information.

Question 3

How will I know when a product becomes available again?

Accepted Answer

We are unable to guarantee if/when a specific item will be restocked due to the
unique manufacturing process behind each product. However, we are constantly
adding new products, colors, and styles to our collection.

Question 4

Do you ship to Canada and Europe and Middle East?

Accepted Answer

Yes, we ship internationally to cover Europe and Canada and Middle East areas.
We strive to enlarge and expand our reach to other areas of the world.

Question 5

What is your return policy?

Accepted Answer

Jafra-Pal cares about your feedback of their products. If you are not satisfied with
your purchase for any reason, just contact us and we will be happy to provide a
FREE pre-paid return label for any order shipped within the United States. Return
your order to us within 14 days of purchase. Jafra-Pal will process a full refund

back to your original payment method. Customers from outside the United States
are not eligible for returns.

Question 6

What is your customer care at Jafra-Pal?

Accepted Answer

Our company is based on the belief that our clients needs are of the utmost
importance. Every client deserves personalized service. We are committed to
meeting those needs. As a result, a high percentage of our business is from repeat
customers and referrals.