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Frequently asked questions
- 01Through its commitment to preserving and promoting Palestinian culture and heritage, Jafra-Pal is raising awareness about Palestinian culture and identity, and helping to counter negative stereotypes and narratives about Palestinians and contributing to a greater understanding and appreciation of their history and traditions.
- 02For your questions or concerns, we can be reached fromĀ 9 AM to 5 PM (EST), Monday through Friday. Email us at Jafra-Pal@gmail.comĀ for further information.
- 03We are unable to guarantee if/when a specific item will be restocked due to the unique manufacturing process behind each product. However, we are constantly adding new products, colors, and styles to our collection.
- 04Yes, we ship internationally to cover Europe and Canada and Middle East areas. We strive to enlarge and expand our reach to other areas of the world.
- 05Jafra-Pal cares about your feedback of their products. If you are not satisfied with your purchase for any reason, just contact us and we will be happy to provide a FREE pre-paid return label for any order shipped within the United States. Return your order to us within 14 days of purchase. Jafra-Pal will process a full refund back to your original payment method. Customers from outside the United States are not eligible for returns.
- 06Our company is based on the belief that our clients needs are of the utmost importance. Every client deserves personalized service. We are committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
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